Not resolved

I stayed in the Hawthorne Suites in St. Louis, MO.

We woke up at 3:45 in the morning smelling urine in the room.

I put my nose down on the mattress and it smelled terrible of urine.

We tried to stay as long as we could but the urine smell was overwhelming.

I have a 3 month old baby and I was concerned with the smell in her lungs.

We left the hotel at 4:45AM 8-20-2018. We talked to the person at the front desk and he said he was NEW and there was no manager on duty.

He did not offer to give us a different room or did he offer to come to the room to smell it.

I want my money back from the charge on my credit card.

Thank you

you may contact me at 217-242-2495

Reason of review: Bad quality.

Monetary Loss: $87.

Preferred solution: Full refund.

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