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I stayed in the Hawthorne Suites in St. Louis, MO. We woke up at 3:45 in the morning smelling urine in the room. I put my nose down on the mattress and it smelled terrible of urine. We tried to stay as long as we could but the urine smell was overwhelming. I have a 3...
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#1335269
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Hawthorn Suites By Wyndham - Front desk

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!
4.8
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Quality of Accommodation
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Value for money
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#1217680
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Fire alarms going off in the middle of the night. office Front office didn't make sure guests were out of rooms. Double billed, unprofessional customer service from front office staff and manager. Called Wyndham Customer care and they weren't much help in resolving my...
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I stayed in your hotel for several months while looking for a home. The longer I stayed, the more depressed I got. Your GM on this property keeps a lot of mess going and she doesn't need to be in this position. Being there for so long, I got to know the staff and they...
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1.4
I didn't like
  • Being double charged
  • Clerk yelling at me being fired rehired at another property
  • Way the staff was treated
#983818
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